Information Society in Poland in 2026
In 2026, 96.6% of households have internet access, and 39.8% of Poles use AI (+17.1 pp). 72.9% of people shop online, and 62.1% use digital public services. Check the digitalization report.
Use of information and communication technologies in households and by individuals
In 2026, the percentage of individuals aged 16–74 who used artificial intelligence tools in the last 3 months was 39.8%, i.e. 17.1 percentage points more than in the previous year.
In 2026, 96.6% of households had access to the Internet, i.e. 0.4 percentage points more than a year earlier. The percentage of households with access to the Internet via fixed broadband increased by 1.6 percentage points to 71.9%, and via mobile broadband – increased by 0.3 percentage points to 78.5%.
The use of artificial intelligence (AI) tools in the last 3 months in the survey conducted in 2026 was declared by 39.8% of individuals, i.e. 17.1 percentage points more compared to the previous year. The highest percentage of AI users was recorded among the youngest individuals (in the 16–24 age group) – 72.5%. This percentage clearly decreases with the age of respondents and was 9.0% among persons aged 65–74.
Online shopping (understood as ordering or buying goods or services for private use) in the 12 months preceding the survey in 2026 was declared by 72.9% of individuals (compared to 69.7% in 2025). The percentage of people making such purchases increased both in urban areas – by 2.0 percentage points to 75.8%, and in rural areas – by 4.9 percentage points to 68.6%. The disparity between the indicators for urban and rural residents decreased from 10.1 percentage points to 7.2 percentage points. Taking into account the territorial division of Poland into macroregions, in urban areas the highest percentage of people shopping online was recorded in the Mazowieckie Voivodship macroregion (85.1%), and in rural areas – in the South-Western macroregion (79.4%). The lowest percentage of such individuals, on the other hand, occurs in urban areas in the North-Western macroregion (71.1%), and in rural areas – in the Central macroregion (64.9%).
In 2026, 62.1% of individuals declared using public administration services via the Internet in the last 12 months. E-government services are more popular in urban areas, where they were used by 68.3% of residents (15.5 percentage points more than in rural areas). The most popular activities carried out via websites or applications of public administration entities include: submitting completed tax returns, searching for information on public administration websites, receiving official correspondence or documents to one's account on a website or in an application of public administration entities, and downloading or printing official forms.
The 2026 survey confirms the relationship between the digital skills of Polish residents and their age. The highest percentage of individuals with basic or above basic digital skills remains in the 25–34 age group (82.6%), and the lowest among persons aged 65–74 (22.8%). In all age groups, digital skills are more common than in 2025. The highest increase in the percentage of individuals with basic or above basic digital skills compared to 2025 was recorded in the 55–64 age group (by 16.8 percentage points).
